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Frequently asked questions







 


 
Here is the full list of frequently asked questions that we deal with from people taking our assessments.

I am having difficulty remembering my password

What is the online assessment process?

The languages available for the assessments are different to the one I first selected when I entered the site

How do I resit the assessment.

I would like to get feedback about my assessment results.

I ran out of time before I could complete all the questions.

I completed the assessment but my results have not been uploaded.

Why am I asked to sign up to more than one data protection notice or agreement?

Do I have to complete practice sessions before taking the real assessments?

I don’t have any assessments on my Assessment home page.

I don’t have any feedback reports on my Assessment home page.

I have a disability or special needs which may affect my ability to complete the assessment.

What is the best way to prepare for tests?

Can I get the answers to the tests on your site?

What is a "normed score"?

What is the pass mark?

Will I be allowed to use a calculator or a dictionary in my test?

Where can I get more information to prepare myself?



I am having difficulty remembering my password.

All passwords must be at least eight characters long.

Depending on security policy of the organisation that has ordered the assessments, the password may be set to be weak or strong.

A "weak" password will consist of any eight or more characters that you choose.

A "strong" password must include at least:
  • Minimum 8 characters
  • Have at least one upper case (A - Z) character
  • Have at least one lower case (a - z) character
  • Have at least one number (0 - 9)
  • Have at least one symbol or special character ( ~ ! @ # $ % ^ & * ( ) _ + - = { } | [ ] \ : " ; ' < > ? , . / )
  • Not be the same as any of your last 10 passwords
  • Not contain spaces or tabs


If you forget your password, you may reset it by clicking Forgotten your login details?' on the Login screen.

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What is the online assessment process?

The usual online assessment process on this site is as follows:

The first time you visit this site you will be prompted to select a language and to set a memorable password and enter some details about your background, including the country within which you reside and your contact e-mail address.

Next, you will be asked to agree to a data protection notice between you and the organisation that has ordered the assessments that you will be completing. You will be asked to agree to complete all assessments honestly and without help from other people.

You may be asked to agree to a data protection notice between you and SHL, the data that is asked for is only used for research purposes and is not provided to the organisation that ordered the assessments.

All of the assessments that you will be asked to complete will be listed on the Assessment home page. Some of these have additional practice assessements available. In some cases these will be supervised and you will have to attend a test location that you will have been advised of. The Assessment home page will remember what you have completed each time you return and will help you manage your progress. If feedback reports are available then you can access them from the Assessment home page.

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The languages available for the assessments are different to the one I first selected when I entered the site.

You may be prompted to select a different language when you have selected an assessment to complete. This may be because the organisation that has ordered the assessments has restricted the languages to be used, or it may be that the assessment is available in a wider set of languages than are used on the rest of this site.

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How do I resit the assessment.

If there is a problem processing your assessment, the assessment normally resets automatically and reappears on your Assessment home page. If not, contact your assessment administrator by email, including the name of the assessment if you know it, using the Contact link at the top of the screen.

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How do I get feedback about my assessment results.

The organisation that has ordered the assessments that you have done may already provide feedback reports to you. If so a link will appear to Feedback Reports on your Assessment home page. Otherwise you may have the right to ask for feedback under the Data Protection Act.

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I ran out of time before I could complete all the questions.

Normally this occurs if you are completing a timed test and you reach the time limit. Note that the last minute counts down in seconds on the timer.

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I completed the assessment but my results have not been uploaded.

This can happen where there was an interruption to your internet service before your results were returned. In this case your results will have been saved on the computer that you used when you completed the assessment. Normally by going to the Assessment home page you will then be guided on how to correct the problem.

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Why am I asked to sign up to more than one data protection notice or agreement?

Normally the first time you log-on you will be asked to agree to the data protection notice that governs the use of your data by the organisation that has ordered the assessments. This is quite standard and ensures that you, the organisation concerned and SHL (which is collecting the data on behalf of the organisation) are all protected under national data protection legislation.

You will also be asked to agree to complete your assessments fairly and without assistance from others. This is used to try and reinforce the need for honesty when completing assessments. In the long run this will be better for you and for the organisation that has ordered the assessments.

Finally, you may also be asked to agree to a second ‘research’ data protection notice with SHL. This is associated with the collection of additional data purely for research purposes by SHL. This data is not made available to the organisation ordering the assessments.

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Do I have to complete practice sessions before taking the real assessments?

You are not obliged to take all of the practice assessments that are made available, though if there is no record on the system of you having practiced, then you will be reminded to do so. You are strongly recommended to make as much use of practice as you can before completing the real assessment including a visit to Prepare yourself (http://www.shldirect.com/practice_tests.html) from the link in the online help.

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I don’t have any assessments on my Assessment home page.

Normally this means that you have completed all of the assessments that were assigned to you. Alternatively the assessments may no longer be available because they have expired. If you do not think that either of these reasons apply then contact your assessment administrator by email using the Contact link at the top of the screen.

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I don’t have any feedback reports on my Assessment home page.

You may have no feedback reports because none are available for the assessment or assessments you have completed, or they may not be available until you have finished all the assessments. If feedback is available but you have not received it within a few minutes of completing your final assessment contact your assessment administrator by email using the Contact link at the top of the screen.

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I have a disability or special needs which may affect my ability to complete the assessment. Click the Accessibility link in the online help for further advice. If you have any concerns about receiving a fair assessment, contact your assessment administrator by email using the Contact link at the top of the screen. In many cases alternative forms of assessment can be provided by the organisation ordering the assessments.

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What is the best way to prepare for tests?

The best preparation available for ability tests is to take our full-length online practice test. This will give you experience at answering real questions in a timed environment. You will also receive a feedback report to help you.
Prepare yourself (http://www.shldirect.com/practice_tests.html) by taking our full-length verbal and numerical reasoning ability tests.

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Can I get the answers to the tests on your site?

The answers to our examples are all on this website. You need to click on the potential answers to see whether they are correct or not.
The answers to our full-length timed tests cannot be revealed, but if you take these tests you will receive a feedback report detailing your score as a percentage.

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What is a "normed score"?

Rather than looking at the percentage of correctly answered questions, a "normed" score compares your result to a relevant comparison group. This helps organisations to interpret your score appropriately against the requirements of the job. Normed scores are also used in personality measures to help organisations to put your responses in the context of a larger, job-relevant group.

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What is the pass mark?

When selecting tests to be used for recruitment or promotion of staff, organisations may set a "cut score". This is the score that candidates are required to achieve to be considered for a job or opening.
Different organisations set different cut scores so there is no pass mark as such.

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Will I be allowed to use a calculator or a dictionary in my test?

It is very rare for candidates to be allowed to use a dictionary during verbal reasoning tests. Some tests allow the use of calculators. It’s always best to check with the organisation that has invited you to sit the tests to see if you will be allowed to use a calculator. This can then help you to decide which type of test you should practice.

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Where can I get more information to prepare myself?

There are a number of books that you can purchase from authors such as Andrea Shavick. A simple search for "Aptitude Tests" should provide a range of information sources, for example you may find the following useful:
Management Level Psychometric & Assessment Tests (ISBN 1845280288)
Practice Psychometric Tests (ISBN 1845280202)

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